Samsung smartphones sold in China, especially the Note series and Galaxy S series, are frequently crashing due to defective memory chips, according to the country’s state-run media.
Citing an anonymous phone technician, China’s national broadcaster reported that Samsung’s memory chips should be upgraded because their handsets are malfunctioning up to 30 times a day.
The Korean smartphone maker is the latest foreign firm to receive a verbal rebuke from the Chinese media, joining a list of companies that were also criticised by China’s national broadcaster including Apple, Starbucks and Volkswagen.
“It seems like China is bashing some big foreign brands in turns,” said Lee Do Hoon, an analyst at Seoul-based CIMB Group Holdings. “The reason behind all this may be because the Chinese government wants to protect the local companies.”
In addition, Samsung discovered that the frequent smartphone crashing issue in China is due to software problems. To remedy this issue, the company urged clients to go to an accredited repair outlet or install a firmware patch.
“We remain committed to providing the highest quality products and services,” commented Samsung spokeswoman Chenny Kim.
Samsung smartphones are sold at nearly 5,000 outlets in China, and the Korean company has secured 18 per cent of the market as of the second quarter of the year (Q2 2013), noted research firm Canalys.
China also contributed 14 per cent of Samsung’s total sales in 2012, compared with 25 per cent for Europe and 29 per cent for the Americas, according to Bloomberg.