A lot of times companies fail to define the strategy of what they want to achieve out of outsourcing. Often times itâˆšÂ¢â€šÃ‡Â¨â€šÃ‘Â¢s an initiative to cut cost, to get a quick fix, and that in itself normally doesnâˆšÂ¢â€šÃ‡Â¨â€šÃ‘Â¢t yield the results that they want long term. So, crisply defining what is the problem statement, what is the end point that they want to achieve, is very important. The outsourcing provider needs to bring experience not only to the industry, but they need to help the customer identify and build a business case to see if it makes sense to outsource. In addition to that, the outsource provider needs to have innovation built into the plan. They need to look at just not taking over the business and getting immediate results in the first year, but how can we help this company grow and move forward and add increased capabilities long term? All of that is achieved through due diligence. It is really important for the outsource provider to have the skill set and the ability to assess the current state that the customer is in today and balance that against their long term strategy.